PARCEL DELIVERY ABROAD
We ship our goods to all countries around the world.
Shipments to foreign countries are delivered FREE of charge if the basket amount is 120 € or more after discounts.
For parcels up to €120, the shipping cost is €13.
Delivery time 1-12 working days.
If we do not currently have all the goods ordered in stock, we reserve the right to deliver orders within 31 days to EU countries, after informing the buyer within 3 working days of the order payment. If we are unable to deliver orders within these time limits, and if the buyer does not agree to wait any longer, we will refund any money paid for the order or, if the buyer so requests, replace the goods.
If you have any questions, please email your enquiry to [email protected]
Return of goods
When a faulty product is returned, we are obliged to replace it with an equivalent product, and if we do not have an equivalent product, we will refund the money you paid for the product, after informing the customer service department by email to [email protected] within 3 working days of receiving it.
The product can only be replaced if the packaging has not been damaged and the product has not been used.
Goods must be returned in the packaging in which they were delivered. The delivery packaging must be undamaged, clean, properly prepared and packaged. If the goods are not properly packed, we will not accept returns.
The goods are returned at the buyer’s expense.
The Seller shall have the right not to accept the Buyer’s return of the Goods if the Buyer does not comply with the return procedure.
If you have any other complaints, observations or allergic reactions, please let us know by email: [email protected]