Privacy Policy

Your trust is important to us, so our Privacy Policy is in accordance with current regulations. This explains how we collect, store, handle and keep your personal information safe. All personal information about you is kept on a secure server and we’d never share your details without your permission.

This Privacy Policy is applicable to all visitors to the website and should be read in conjunction with our Terms and Conditions available to view here. By visiting and using our website, you acknowledge and accept the practices outlined in this Privacy Policy.

Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at we collect the following personal information about you:

  • Name
  • Date of Birth
  • Billing and Delivery Address
  • Telephone Number
  • Email Address*
  • Items ordered

*We also collect your email address when you opt in to join our newsletter.

When else may my information get collected?

Information regarding your visit to may be collected by Moss9 or third party providers of advertisements. This includes:

  • Your location geographically
  • Your browser
  • Your device type
  • How you were referred to us
  • Search terms you used to get to us
  • What you browsed on the website
  • How long you stayed on the website for

We want you to have a great shopping experience at so we use your personal information to make it easy for you to browse and place an order.

We may use your information in the ways below:
  • To process your order, we need to take payment details and know where to deliver your order.
  • Our postal and courier services have access to your delivery address in order to be able to dispatch your order to your chosen address.
  • Information regarding your visit to including what you have browsed or bought is used to improve your experience on our website.
  • Managing your order – you’ll need an email address and password to place an order, view any past orders and edit your personal information
We may also contact contact you via the below channels



We will email you once an order has been placed to remind you of what has been ordered. A further email is sent by Moss9 to let you know your order has been dispatched. Depending on your chosen method of delivery, one of our partners assisting in the delivery of your  order will send you an email with tracking information so you can see where in transit your item is.

We send newsletters to customers and individuals who have given us permission to contact them. These are used to inform you about new launches, sales/special offers and information we think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication we send.

By placing an order as a guest, your email will not be added to our database and therefore you will not be contacted with news, updates and special offers. If you would like to hear more from us, simply subscribe to our mailing list.


Social Media

If you contact us via social media, we will respond on the same channel or move to email if we feel the conversation needs further assistance.

Our website uses cookies to identify your computer and recognise you from other users to improve your experience. Our Cookie Policy is available to view below


Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website, to give you the best shopping experience possible.

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster. We do not use cookies to store personal information, or to disclose information to third parties.

  • To enable you to add items to your shopping basket and purchase them.
  • To enable you to create an account to have information such as order history, or your details remembered for later.
  • To improve our website’s usability by saving you time on making a purchase or tracking your order.
  • To analyse the use of our website through analytics software such as Google Analytics

To fully disable cookies on our website, you will need to change the settings in your website browser. Full instructions for all browsers can be found here.

Strictly necessary cookies:

These cookies are essential and allow you to visit the website and use its features. Without these cookies services like shopping cart or invoicing cannot be provided.

Performance cookies:

These cookies collect information about how visitors use a website (which pages visitors go to most often, if they get any errors, etc). The information collected by these cookies is aggregated and therefore anonymous.

Functionality cookies:

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in, email address, shipping address, etc). The information collected is anonymised and these cookies cannot track your browsing activity on other websites.

Advertising cookies (3rd party cookies):

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Unlike first party cookies, we do not control the setting of these cookies. For further information on the cookies, and instructions on how to manage them, please visit the third-party websites.

Cookie Purpose

Google Adwords

Google paid advertising and shopping network.

Microsoft Bing Ads

Microsoft Bing paid advertising and shopping network.


Doubleclick provide tracking of interest in products and services for the Google Advertising network.

Google Analytics

Google Analytics provides statistical analysis for our website.


Dotmailer is an email service providing communications and data Insights.


Hotjar provides session replays and advanced heatmaps.


Facebook is used for remarketing activity and to allow visitors to share their products.


Pinterest is used to allow visitors to share links to pages and products.


Twitter is used to allow visitors to stay in touch via social media and share links.


Instagram is used to allow visitors to stay in touch via social media and share links and stories.


Rakuten is an affiliate marketing network.